Help Desk Representative - Night shift
SunSoft Online•Phoenix, AZ
•Onsite
About The Position
Answering incoming calls for IT-related support. Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc. Assist with Active Directory password resets, VPN tunnel configurations, etc. Provide excellent customer service in high stress or contentious situations. Work with vendors to identify root cause issues. Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.
Requirements
- IT Help Desk Experience
- Willing to work 11pm-7am shift
Nice To Haves
- CompTIA A+ certification
- Previous experience working for DPS or law enforcement
Responsibilities
- Answering incoming calls for IT-related support.
- Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
- Assist with Active Directory password resets, VPN tunnel configurations, etc.
- Provide excellent customer service in high stress or contentious situations.
- Work with vendors to identify root cause issues.
- Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
