Help Desk Manager - PIPELINE

Orion Consortium • Fort Meade, MD

2d

About The Position

This is a pipeline position for an anticipated new contract, with staffing expected to begin in November 2026. Employment opportunities are contingent upon final staffing requirements. Applications are being accepted in advance to identify qualified candidates for potential openings. Provide daily supervision and direction to staff who are responsible for AI, AI-assisted, chat, phone and/or in-person support to users in the areas of communications, collaboration tools, and applications. Serve as the first point of contact for troubleshooting Help Desk performance. Manage via performance metrics, gather and present usage statistics and information.

Requirements

• TS/SCI with Full-Scope polygraph

Responsibilities

• Provide daily supervision and direction to staff
• Responsible for AI, AI-assisted, chat, phone and/or in-person support to users in the areas of communications, collaboration tools, and applications
• Serve as the first point of contact for troubleshooting Help Desk performance
• Manage via performance metrics
• Gather and present usage statistics and information

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed