Help Desk Manager (Lead)
CompQsoft, Inc.•Colorado Springs, CO
•$80,000 - $90,000•Onsite
About The Position
The Help Desk Manager provides daily supervision and direction to staff who deliver phone and in-person support to users. Support covers e-mail, directories, standard Windows desktop applications, and applications developed or deployed under the contract. The staff serve as the first point of contact for troubleshooting hardware and software problems involving PCs and printers. The position is onsite at SSFB, Colorado, and is full-time with salary and benefits.
Requirements
- Bachelor of Arts or Bachelor of Science degree.
- At least 5 years of experience.
- Any one of the IAT Level II certifications.
- Active Secret security clearance.
Responsibilities
- Provide daily supervision and direction to help desk staff.
- Oversee phone and in-person user support for e-mail, directories, standard Windows desktop applications, and applications developed or deployed under the contract.
- Oversee first-point-of-contact troubleshooting for PC and printer hardware and software problems.
Benefits
- Salary and benefits are provided.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
