[Japanese Bilingual] Help Desk IT Support Technician

Cinter Technology Services•Houston, TX

10d•Hybrid

About The Position

We are seeking a Help Desk IT Support Technician (Tier 1) for a Japanese Corporate client in Downtown Houston, TX. This is a hybrid role requiring a minimum of 4 days in the office, with a contract duration of 6-12 months. The position involves providing technical support for PCs, laptops, mobile devices, and standard business applications, responding to requests via various channels, and troubleshooting hardware, software, and basic network issues. The role also includes user account administration, escalating complex issues, maintaining documentation, assisting with hardware deployment, and delivering excellent customer service while adhering to company IT policies.

Requirements

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
1–2 years of Help Desk, Desktop Support, or IT Support experience.
Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices.
Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts.
Excellent English communication skills.
Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred.
Japanese language proficiency: Conversational level

Nice To Haves

IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus.

Responsibilities

Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications.
Respond to IT support requests via phone, email, remote support, and in person.
Troubleshoot hardware, software, printer, and basic network connectivity issues.
Install, configure, and maintain desktop/laptop computers and peripheral devices.
Perform user account administration, password resets, and basic access management.
Escalate complex technical issues to higher-level IT teams when necessary.
Maintain IT support documentation and knowledge base articles.
Assist with hardware deployment, replacement, and asset inventory management.
Deliver excellent customer service while following company IT policies and procedures.
Collaborate with internal IT teams to ensure timely issue resolution.