Help Desk / IT Operations Specialist

abra • Wheaton, IL

21h • Onsite

About The Position

We’re looking for a sharp, hands-on IT professional to join our team. This is not a classic help desk role—it’s a mix of support and system-oriented project work, suited for someone curious, proactive, and technically driven.

Requirements

• 1–3 years of experience (or equivalent hands-on experience)
• Background from a tech company – strongly preferred
• Strong understanding of identity management principles
• A problem-solver mindset – someone who digs in, researches, and gets things done
• High ownership, curiosity, and a real passion for technology
• Service-oriented but with a “figure it out” attitude
• Relevant military experience is welcome if you’re sharp and motivated

Nice To Haves

• Experience with MDM platforms and Microsoft Intune
• Basic mobile device issue assistance

Responsibilities

• Work on IT projects, not just ticket-based support (e.g., implementing Okta, managing user enrollments, identity systems)
• Handle Identity Management and MDM operations
• Support and manage environments across Google Workspace and endpoint systems
• Work with tools like MDM platforms and Microsoft Intune (experience is a plus)
• Troubleshoot across Mac and Windows laptops
• Occasionally assist with basic mobile device issues (nice to have)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed