Help Desk II - CURRENT WI residents only
About The Position
This position requires an individual to provide IT support in a professional setting. The role involves working with digital tools, systems, and platforms, with a strong emphasis on learning new technologies quickly. The candidate will also be responsible for customer service, issue resolution, and building positive client relationships, as well as contributing to team-based environments. Experience with Microsoft Office Suite, identity management administration, and web-based ACD systems is also required. This is an onsite position for current Wisconsin residents only.
Requirements
- At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies.
- At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships.
- At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.
- Experience providing IT support in a professional setting.
- Experience working with Microsoft Office Suite.
- Experience providing identity management administration.
- Experience working with a web-based ACD system.
- Must be a CURRENT WI resident.
Responsibilities
- Provide IT support in a professional setting.
- Work with digital tools, systems, or platforms.
- Learn new technologies quickly.
- Provide customer service or client-facing support.
- Resolve issues and build positive relationships.
- Contribute to team-based environments and engage in open communication.
- Provide identity management administration.
- Work with a web-based ACD system.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
