HELP DESK I - INFORMATION SYSTEMS-FT-DAYS

Jefferson Regional Med Ctr•Pine Bluff, AR

72d•Onsite

About The Position

The Helpdesk Level 1 Support Technician is the first point of contact for all IT-related issues and requests within Jefferson Regional. This role is responsible for providing technical support to end-users across the organization, including troubleshooting hardware, software, and network-related issues. The ideal candidate will have excellent communication skills, a customer service-oriented mindset, and a basic understanding of IT systems, with a focus on providing efficient and effective support in a healthcare environment.

Requirements

High School diploma or equivalent required.
Basic understanding of Windows operating systems, Microsoft Office Suite, and common IT hardware (e.g., desktops, laptops, printers).
Strong problem solving skills.
Effective communication abilities.
A customer service oriented attitude.
Ability to handle multiple tasks in a fast paced environment.
Strong attention to detail.
Ability to work independently or as part of a team.

Nice To Haves

Associate Degree or Bachelor’s Degree in Information Technology or other related field preferred.
Certification in CompTIA A+, ITIL Foundation, or equivalent preferred.
0-2 years of experience in IT support or helpdesk role, preferably in a healthcare environment a plus.
Proficient knowledge in windows operating systems, Microsoft Office Suites, and IT hardware.