Help Desk / Customer Support
Onyx Government Services,LLC•Scott AFB, IL
•Onsite
About The Position
The Help Desk / Customer Support specialist handles user inquiries on TRDM during business hours (M–F 0800–1800 CT). Tracks requests, coordinates with AMC Distributed Enclave for infrastructure-related issues, and produces monthly metrics.
Requirements
- Active SECRET clearance
- US Citizen
- Associate's degree or equivalent experience
- 2+ years federal IT help desk or customer support
- DoD 8570 IA Awareness Training
Nice To Haves
- ITIL Foundation
- ServiceNow experience
- Prior USTRANSCOM, AMC, or DoD support experience
Responsibilities
- Respond to user inquiries during business hours (M–F 0800–1800 CT)
- Respond to after-hours inquiries within 4 hours of next business day start
- Track customer requests in Government-provided software
- Coordinate with AMC Distributed Enclave on infrastructure issues
- Maintain TRDM website contact information and feedback area
- Produce monthly customer support metrics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
