Help Desk Co-Op Fall 2026

FaithLife Financial•Waterloo, ON

9d•Hybrid

About The Position

This is a 12-month co-op opportunity starting mid-August. The role is accountable for providing support to staff and users for all company-supported applications and devices, troubleshooting problems, and advising on appropriate action.

Requirements

Strong customer service focus is paramount to this position
Knowledge of Microsoft Windows Operating Systems
Experience with Microsoft Office products, including Word, Excel, Outlook and Access
Excellent communication and listening skills
Must be able to resolve technical issues and clearly communicate solutions using the telephone, e-mail, and remote assistance tools
Strong troubleshooting and analytical skills
Ability to prioritize, respond quickly, and work independently
Understanding of general business practices

Nice To Haves

Knowledge of programming, Active Directory, and Microsoft SQL Server is an asset

Responsibilities

Provide Help Desk support for all Head Office staff and external advisors within documented service standards during standard hours
Troubleshooting, fixing and documenting problems relating to eMail, printers and faxes, telephone and in-house software and web applications.
Documenting and reporting on issues, using a Help Desk tracking tool, within service standards
Provide setup, support, and admin for network printing and phone system as required by business units
Order, setup, maintain and test peripherals (keyboards, mice, etc.)
Setup, maintain, and review network accounts including MS Active Directory administration
Produce and maintain easy to understand user documentation
Help with software release rollouts, new user setup and orientation, and frequently used tools and functions
Provide technical support related to network hardware and software as required
Maintain network copiers and ensure adequate on hand supplies to ensure availability
Collect, process and distribute incoming IT department mail, including bills from vendors
Other duties as assigned.