Temporary Help Desk Call Center Representative - (13351)

InGenesis • San Antonio, TX

5d

About The Position

InGenesis is currently seeking Temporary Help Desk Call Center Representatives to join our team. In this role, you will provide frontline customer support in a 24/7 call center environment, assisting external users by answering questions, providing information, and processing password reset requests in accordance with established policies and procedures. Representatives are scheduled to support around-the-clock operations. The ideal candidate will deliver a positive customer experience through professional, timely, and accurate service while escalating issues that fall outside their scope of responsibility to the appropriate support team.

Requirements

• High school diploma or equivalent required.
• One (1) year of call center help desk experience required.
• Ability to work assigned shifts, including evenings, weekends, holidays, and overnight hours in a 24/7 operation.
• Proficiency with basic business productivity applications such as Microsoft Office.
• Ability to follow established policies, procedures, scripts, and workflows.
• Strong customer service skills with a commitment to delivering a positive customer experience.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to accurately document customer interactions and maintain confidentiality of sensitive information.
• Ability to multitask, remain professional under pressure, and effectively manage high call volumes.
• Strong attention to detail and ability to verify customer identity prior to performing password reset activities.

Nice To Haves

• Associate's degree preferred.

Responsibilities

• Answer inbound calls and respond to general inquiries from external users in a professional, courteous, and timely manner.
• Assist users with password reset requests and account access issues in accordance with established security and identity verification procedures.
• Provide accurate information regarding services, resources, policies, and procedures.
• Escalate calls and requests that fall outside the scope of general support or require specialized assistance.
• Maintain confidentiality and adhere to organizational policies regarding customer information and data security.
• Support 24/7 call center operations by working scheduled shifts as assigned.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED