Help Desk Associate

Fusion Worldwide•Haverhill, MA

7d•Onsite

About The Position

Fusion Worldwide is seeking a Help Desk Associate to join their IT team. This position is based onsite in Haverhill, MA, with potential to provide support to their Boston HQ and Portsmouth, NH offices. The role reports to the Help Desk Supervisor and offers an opportunity to develop IT skills and learn company processes, with potential for growth.

Requirements

Degree in an applicable field of study; Information Technology preferred.
Strong verbal communication skills.
Ability to multi-task.
Customer service attitude.
Team-player who is a problem-solver, adaptable, and enjoys helping others.
At least two years of relevant experience.
Experience troubleshooting hardware, software, and connectivity issues.
Experience with Windows machines.
Ability to travel between two office locations.

Responsibilities

Install, diagnose, repair, maintain, and upgrade all organizational hardware, equipment, and software to ensure optimal workstation performance.
Troubleshoot problem areas via phone, email, chat, or in-person.
Review and resolve help desk tickets by interacting with end-users via chat, phone, and email.
Troubleshoot the organization’s computer systems, laptops, peripherals, printers, and common software.
Provide onsite support for new employee equipment setup, office moves, conference room setup, and ad-hoc technical needs.
Collaborate with vendors (e.g., HP, Microsoft/TechData) to resolve technical issues or upgrade hardware and software.
Perform network administration tasks, including creating new users, assigning rights, and resetting passwords in Active Directory.