Help Desk Analyst

Arizona Department of Administration • Phoenix, AZ

1d • Onsite

About The Position

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career; from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Requirements

• Desktop hardware, Windows operating systems, and common software applications.
• Basic networking principles and connectivity troubleshooting.
• IT ticketing systems best practices and ticketing systems.
• Strong customer service skills.
• Providing effective technical support and assistance to users.
• Managing and closing IT support tickets efficiently.
• Documenting support activities and maintaining accurate records.
• Installing, configuring, and deploying desktop systems and software.
• Demonstrated ability to balance, prioritize and organize multiple tasks.
• Communicate clearly and courteously with non-technical users.
• Work independently and escalate complex issues appropriately.
• Deliver strong customer service in a fast-paced environment.
• Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• 1-2 years of hands-on experience providing desktop or help desk support.
• Basic knowledge of Windows operating systems and common business software.
• Demonstrated customer service skills in a support role.
• Experience using an IT ticketing system.
• Strong willingness to learn and work as part of a team.

Responsibilities

• Troubleshoot and resolve desktop hardware and software issues.
• Respond to and close user IT support tickets.
• Provide direct desktop support and assistance to staff.
• Escalate complex problems to senior IT or vendors.
• Document support activities and maintain knowledge base.
• Install, configure, and deploy desktop systems and software.
• Perform routine system maintenance and updates.
• Other duties as assigned as related to the position.

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning infant at work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed