Help Desk Analyst
About The Position
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. The Help Desk Analyst will provide technical support to end users with a high degree of customer service and expertise, ensuring timeliness to enhance user productivity and satisfaction. Responsibilities include investigating and resolving software and hardware problems over the phone, remotely, in person, and/or via email, as well as installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, printers and other equipment to ensure optimal performance.
Requirements
- Ability to install, configure, and troubleshoot new software, PCs (including processors, RAM, power supplies, video adapter cards, network interface cards, encryption software, hard drives, sound cards, expansion cards, virus protection software, boot processes, and other peripherals (printers, scanners, etc).
- Knowledge of mixed Windows PC operating system configurations.
- Basic knowledge of Active Directory.
- Knowledge of McAfee Anti-Virus software.
- Knowledge of CompuTrace software.
- Ability to analyze and understand a wide range of computing issues, moderate business processes and software applications.
- Ability to work independently with minimal supervision.
- Knowledge of Microsoft Office Products.
- Ability to provide excellent customer service (phone etiquette, attitude, etc.).
- Ability to work in a team environment.
- Aptitude for imparting knowledge to others.
- Highly self-motivated and directed.
- Strong interpersonal skills.
- Fundamental understanding of network concepts (TCP/IP, Ethernet, MS/NT, etc).
- Familiarity with Internet and Web Browser concepts.
- Ability to learn quickly and follow instructions.
- Ability to manage multiple tasks simultaneously.
- Willingness to extend skills.
- Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field.
Nice To Haves
- Associate's degree in CS, CIS, or closely related field preferred
- CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or placement.
Responsibilities
- Provide technical support to end users with a high degree of customer service and expertise
- Ensure timeliness to enhance user productivity and satisfaction
- Investigate and resolve software and hardware problems over the phone, remotely, in person, and/or via email
- Installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, printers and other equipment to ensure optimal performance
Benefits
- medical coverage
- state-mandated sick leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
