Help Desk Analyst
About The Position
CACI is seeking a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA. This role involves responding to user queries on troubleshooting IT systems, processing requests for access and deactivation, and forwarding trouble tickets to appropriate administrator SMEs or higher echelons. The analyst will possess and apply expertise on multiple complex work assignments, which may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The role operates with appreciable latitude in developing methodology and presenting solutions to problems, and contributes to deliverables and performance metrics where applicable.
Requirements
- Secret Clearance required to start.
- 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT related support.
- 4 years providing Help Desk Support.
Nice To Haves
- 4 Yr Degree in IT or Similar or substitute 3 years experience providing IT related support.
- 7 years providing Help Desk Support.
Responsibilities
- Responds to user queries on troubleshooting IT systems.
- Processes requests for access and deactivation.
- Forwards trouble tickets to appropriate administrator SMEs or higher echelons.
- Possesses and applies expertise on multiple complex work assignments.
- Operates with appreciable latitude in developing methodology and presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
Benefits
- flexible time off benefit
- robust learning resources
- competitive compensation
- benefits
- learning and development opportunities
- comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
