Help Desk Analyst
CACI International•Alexandria, VA
•$86,600 - $181,800•Onsite
About The Position
The person in this role will Perform as a Help Desk Analyst supporting a Joint Interagency Task Force that reports to the Deputy Secretary of Defense, to better align authorities and resources to rapidly deliver Joint C-sUAS capabilities to America's warfighters, defeat adversary threats, and promote sovereignty over national airspace.
Requirements
- Active Secret Clearance at the time of hire.
- Associate degree in Information Technology or a related field, or one year of equivalent IT support experience in lieu of the degree.
- Minimum of four (4) years of Help Desk support experience.
Nice To Haves
- Bachelor’s degree in Information Technology or a related discipline, or three years of equivalent IT support experience in lieu of the degree.
- Minimum of seven (7) years of Help Desk support experience.
Responsibilities
- Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
- Operates with appreciable latitude in developing methodology and presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
- Responds to user queries on troubleshooting IT systems.
- Processes requests for access and deactivation.
- Forwards trouble tickets to appropriate administrator SMEs or higher echelons.
Benefits
- flexible time off benefit
- robust learning resources
- competitive compensation
- benefits
- learning and development opportunities
- comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
