Help Desk Analyst

Conexus Credit Union • Regina, SK

2d • Hybrid

About The Position

At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province.

We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.

As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a collaborative and detail-oriented individual to join our team as a Help Desk Analyst for a 12-month term. In this role, you’ll be a key point of support for Conexus employees; responding to inquiries, troubleshooting technical and operational issues, and ensuring timely resolution or escalation.

While Regina is the preferred location, we are open to considering other Conexus locations across Saskatchewan.

Requirements

• 2+ years of experience in a retail operations role
• Experience working in the financial industry
• Experience working in a customer service role
• Excellent analytical and problem-solving skills
• Strong written and verbal communication skills

Nice To Haves

• Call centre experience is considered an asset
• Lending experience is considered an asset

Responsibilities

• Acting as the first point of contact for Conexus employees, troubleshooting and resolving technical, operational, and system-related issues, and escalating as needed.
• Providing guidance and support on policies, procedures, and business operations to ensure consistent and accurate processes.
• Logging, tracking, and documenting support requests, while maintaining and improving support procedures and knowledge resources.
• Managing user access and account administration, including provisioning, updates, and security controls in alignment with established policies.
• Collaborating with internal teams and external partners to resolve issues, support service continuity, and enhance systems and processes.
• Monitoring and responding to service disruptions and outages, including participation in a 24/7 on-call rotation.

Benefits

• Preferred rates for all your banking needs, helping to make life more affordable.
• Vacation benefits, giving you time to spend on what’s most important to you.
• Competitive benefit package options covering all aspects of personal wellness.
• Pension matching to support you toward retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed