Help Desk Analyst

TEKsystems • Atlanta, GA

3d • $17 - $20 • Onsite

About The Position

TEKsystems is looking for Helpdesk Analysts with exceptional analytical abilities and problem-solving skills. The role involves troubleshooting tier 1 support issues, managing multiple tasks and priorities, and making decisions with little or no management input or prior existing guidelines. The ideal candidate will be a self-starter with initiative, independent thinking, and strong customer service, oral, and written skills.

Requirements

• Exceptional analytical abilities and problem-solving skills
• Ability to manage multiple tasks and multiple priorities
• Ability to make decisions with little or no management input and in absence of prior existing guidelines
• Self-starter, initiative, and independent thinking
• Strong customer service skills
• Strong oral and written skills

Nice To Haves

• Thorough knowledge of information technologies and an understanding of infrastructure and telecommunication transport
• Comprehensive knowledge of LAN/WAN technology
• Working knowledge of mainframe technology and associated applications
• Working knowledge of access technologies, and telecommunication terminology
• Comprehensive knowledge of BMC Helix / SmartIT Event Management System

Responsibilities

• Troubleshoot tier 1 support issues
• Manage multiple tasks and multiple priorities
• Make decisions with little or no management input and in absence of prior existing guidelines

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed