Help Desk Analyst

SpikeIT Global Solutions, Inc. • Sacramento, CA

10h • Remote

About The Position

We are looking for an experienced Business Analyst to support the transformation of legacy enterprise applications into a modern technology stack (e.g., React-based). This role involves working closely with business stakeholders, technical teams, and project managers in a complex environment that includes cloud and on-premise systems with multi-geography users. The ideal candidate will have a strong background in Agile methodologies and experience with enterprise applications.

Requirements

• Strong experience in legacy system modernization and migrating old applications to new technology stacks.
• Expertise in requirements gathering, creating user stories, As-Is / To-Be analysis, gap analysis, BRDs, BPMs, and wireframing.
• Hands-on experience working with enterprise applications in complex environments (cloud + on-premise, multi-geography users).
• Good understanding of modern development practices and technology flows.
• Proven ability to work closely with business stakeholders, technical teams, and project managers.
• Strong Agile experience (Jira, user story grooming, backlog management, sprint planning).

Nice To Haves

• Background in government, banking, insurance, or large enterprise projects is preferred.

Responsibilities

• Support the transformation of legacy enterprise applications into a modern technology stack (e.g., React-based).
• Gather requirements, create user stories, perform As-Is / To-Be analysis, gap analysis, create BRDs, BPMs, and wireframing.
• Work closely with business stakeholders, technical teams, and project managers.
• Utilize Agile methodologies including Jira, user story grooming, backlog management, and sprint planning.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed