Help Desk Analyst
INFO ORIGIN INC• MI, US, MI
•$20 - $22•Hybrid
About The Position
We are looking for an experienced IT Helpdesk / Technical Support Consultant to provide technical support to end users, troubleshoot hardware/software issues, manage service requests, and resolve incidents efficiently.
Requirements
- 2–3+ years of Tier 1 IT Helpdesk experience.
- 2–3+ years of Service Administration experience.
- 2–3+ years of IT Troubleshooting experience.
- Associate’s Degree in IT or a related field.
- Strong customer service and communication skills.
Nice To Haves
- IT certifications such as A+, Security+, Cisco, or SANS.
- Experience supporting Motorola/radio-related technology.
- Military experience in the radio/communications field.
Responsibilities
- Provide Tier 1 IT helpdesk and technical support via phone and email.
- Log, categorize, prioritize, and track support tickets.
- Troubleshoot hardware, software, workstation, and application issues.
- Perform initial diagnosis and escalate issues when required.
- Document resolutions and case details in the ticketing system.
- Monitor open tickets and ensure timely resolution.
- Install and maintain software and provide technical assistance to users.
- Follow established IT support procedures and service-level standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
