Help Desk Analyst

Omega World Travel • Fairfax, VA

1d • Onsite

About The Position

Omega World Travel is seeking a Help Desk Analyst to provide on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment. The ideal candidate will possess exceptional communication, technical, and analytical skills, with demonstrated experience in resolving technical client support issues in a service desk setting. This role involves troubleshooting technical problems, performing data analysis to identify root causes of application issues, and providing hands-on assistance to end-users. The position is located at Omega World Travel's Global Corporate Headquarters in Fairfax, VA.

Requirements

• Bachelor Degree.
• Experience installing, configuring, and troubleshooting hardware, software, and peripherals.
• Hands-on experience in troubleshooting Microsoft Office Suite (Outlook, Visio, Project, etc.) and Microsoft Windows (7, 8.1, 10) with end users.
• Hands-on experience troubleshooting Google Workspace on Windows and MAC platforms.
• Demonstrated ability to work independently to perform responsibilities effectively and efficiently.
• Strong analytical and problem-solving skills.
• Ability to communicate technical concepts to technical and non-technical audiences.

Nice To Haves

• Years of relevant experience a plus.

Responsibilities

• Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment, including computer workstations, printers, peripherals, and teleconferencing equipment, in accordance with program policies and procedures.
• Field incoming help requests from end users via service requests, telephone, and e-mail in a courteous manner, providing assistance both in person and remotely.
• Resolve issues quickly and maintain a high level of end-user confidence.
• Perform software and hardware upgrades and repairs to existing equipment using current processes and provide recommendations for improvements.
• Monitor end-user asset performance and take appropriate proactive corrective action.
• Identify potential problems and understand when problems exist without being prompted.
• Investigate computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.
• Analyze root causes and resolve issues.
• Work after hours or weekends on an as-needed basis to provide support, including being on-call for emergency support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees