NCIS Help Desk Analyst Tier 2 | Shift Work | Active Top Secret clearance

General Dynamics Information Technology•Quantico, VA

1d•Onsite

About The Position

Transform technology into opportunity as a Help Desk Analyst Tier 2 with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. Our work depends on a Help Desk Analyst Tier 2 joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. As a Help Desk Analyst Tier 2, the work you’ll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

Requirements

Active Top Secret clearance; must be eligible to obtain a TS/SCI
5+ years of IT support experience in a Help Desk environment
Experience with Cisco switches and routers
Security+ CE
High School Diploma
US Citizenship required

Nice To Haves

AAS Preferred

Responsibilities

Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Benefits

AI-powered career tool that identifies career steps and learning opportunities
An internal mobility team focused on helping you achieve your career goals
Comprehensive benefits and wellness packages
401K with company match
competitive pay
paid time off
Award-winning culture of innovation
military-friendly workplace
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance