Help Desk Analyst (Tier 2)
TEKsystems•Nashville, TN
•$23 - $25•Onsite
About The Position
The Help Desk Analyst will provide Tier 2 support for internal employees across multiple locations. This individual will troubleshoot hardware, software, device management, and user access issues while delivering a high level of customer service. The ideal candidate is a self-starter who can work independently, communicate effectively with end users, and resolve issues with limited supervision.
Requirements
- Intermediate Level experience
- Ability to work independently
- Effective communication skills with end users
- Ability to resolve issues with limited supervision
Responsibilities
- Provide Tier 2 support for internal employees across multiple locations.
- Troubleshoot hardware, software, device management, and user access issues.
- Deliver a high level of customer service.
- Work independently.
- Communicate effectively with end users.
- Resolve issues with limited supervision.
Benefits
- Medical
- dental
- vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
