Help Desk Analyst III - Engineering Applications

Quanta Power Solutions, LLC•Hoover, AL

About The Position

Quanta Power Solutions is seeking a highly skilled Help Desk Analyst III to provide advanced technical support for engineering teams and business users. This role serves as the senior escalation point for complex desktop, application, and system issues, with a strong focus on engineering software and technology environments. The successful candidate will support critical applications used for power delivery, utility design, construction, and infrastructure projects while ensuring high levels of system performance, reliability, and customer service.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience considered.
5+ years of experience in Help Desk, Desktop Support, Application Support, or IT Operations.
Strong understanding of engineering applications and workflows in utility, power, construction, or infrastructure environments.
Experience supporting CAD and engineering software such as AutoCAD, Bentley MicroStation, Autodesk products, ArcGIS, Primavera, Bluebeam, or similar platforms.
Advanced knowledge of Windows operating systems, Microsoft 365, Active Directory, network troubleshooting, and endpoint management.
Experience supporting software licensing, application deployments, and vendor-managed solutions.

Nice To Haves

Experience supporting electric utility, transmission, distribution, or engineering organizations.
Knowledge of Microsoft Intune, SCCM, Azure Active Directory, and virtualization technologies.
ITIL Foundation, Microsoft, or relevant technical certifications.

Responsibilities

Provide Tier III technical support for end users, engineering applications, and enterprise systems.
Troubleshoot and resolve complex software, hardware, network, and application issues.
Support engineering software including CAD, GIS, design, modeling, project management, and related utility engineering applications.
Install, configure, upgrade, and maintain engineering software and licensing systems.
Partner with engineering, IT infrastructure, cybersecurity, and vendors to resolve technical issues and improve application performance.
Perform root cause analysis and implement solutions to prevent recurring problems.
Support workstation imaging, software deployment, user access management, and endpoint administration.
Create and maintain technical documentation, knowledge articles, and support procedures.
Mentor junior support staff and serve as a technical resource for escalated issues.
Participate in technology projects, system upgrades, and continuous improvement initiatives.