IT - HELP DESK ANALYST I

MOUNTAIN VIEW HOSPITAL LLC • Idaho Falls, ID

2d • Onsite

About The Position

Mountain View Hospital is looking for a Help Desk Analyst I to join our team! This role provides support to end users in the application of technology within the enterprise. It includes working in a 24/7 help desk environment, responding to work orders, and maintaining hardware. The shift schedule would depend on what is currently available (day or night shifts), with no splitting shifts between day and night. Mountain View Hospital and its 29 affiliate clinics are committed to providing compassionate, cutting edge care. The work environment is mission driven, people-centric and supportive, making people excited to come to work each day. This is a career opportunity to make a difference in the community.

Requirements

• High School Diploma or GED
• Associates Degree in related field preferred
• Industry certifications (i.e. A +, Network+, Microsoft Cisco) within 1 year
• 1-2 years in related field
• 1-2 years of Health Care Experience
• Experience troubleshooting and supporting Microsoft Office Suites
• Basic understanding of Active Directory
• Microsoft Technologies (Server/Client)
• ITIL based support methodologies
• Communication skills using speech and writing
• Excellent customer services skills
• Basic Mathematical Skills
• Strong problem solving and ability to prioritize and work unsupervised
• Ability to adhere to and follow instructions given by Team Leads or Manager
• Ability to interact with all personality types
• Ability to systematically troubleshoot complex problems

Responsibilities

• Provide support to end users in the application of technology within the enterprise.
• Work in a 24/7 help desk environment.
• Respond to work orders.
• Maintain hardware.

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED