Help Desk Administrator -

LiDestri Foods, Inc. • Village of Fairport, NY

3d • Hybrid

About The Position

Under general supervision, identify, troubleshoot, and resolve problems encountered by users. LiDestri Foods has grown from our roots as a pasta sauce and salsa manufacturer to become an R&D engine, formulating and producing innovative food products for our national and retailer brand partners. A family-run company based in Rochester, NY, LiDestri employs over 1,000 people across three U.S. locations. We have decades-long partnerships with some of the most respected consumer packaged goods (CPG) companies and the most highly inventive retailer brands.

Requirements

• High School diploma or GED required
• 3+ years Information Technology desktop support experience required
• Knowledge of hardware and software tools for troubleshooting, as well as of resources for resolving known problems
• Good analytical and logical reasoning skills
• Experience with troubleshooting LAN and wireless network issues
• Experience with enterprise malware and antivirus software
• Experience with DHCP, DNS, and Active Directory
• Working knowledge of operating systems including relevant versions of Windows, iOS, Android, and Server
• Excellent communications skills (both written and oral) and strong Customer Service and Client Facing skills
• Ability to document work performed and new procedures

Responsibilities

• Utilizing computer and peripheral troubleshooting skills (including hardware, software, and e-mail), make repairs and corrections where required
• Install, configure, upgrade and troubleshoot operating systems, software and network printers
• Deploy desktop workstations and laptops
• Create, update, escalate and close tickets using corporate helpdesk system
• Assist in maintaining inventory of IT assets
• Act as a technical resource in assisting users to resolve problems with equipment and data, implementing solutions or notifying other areas as required
• Capable of offering technical support on-site or via phone or email
• Have ability to take calls 24/7 on a rotational schedule, when necessary
• Provide input on upcoming and existing technologies and solutions, including helping users assess their needs
• Work in a safe manner, consistent with company safety rules and regulations
• Report food safety & quality problems to personnel with authority to initiate action
• Local travel between company facilities 50%
• Potential for out-of-state travel to support other company facilities up to a few times per year

Benefits

• Great career-pathing
• Professional development, including unlimited online training courses
• Health insurance with premium contributions
• Dental, vision, HSA
• 100% company paid life insurance and long-term disability
• 401k – with employer match
• Paid time off to include- vacation, sick pay, wellness time off, and 10 holidays
• Company bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED