Help 365 Mobile Bilingual SNAP Enroller

NY Common Pantry•New York, NY

2d•$24 - $26•Hybrid

About The Position

New York Common Pantry (NYCP) is seeking a Help 365 Mobile Bilingual SNAP Enroller to join their Help 365 Mobile Social Services team. The primary purpose of this role is to assist families and individuals in need, the elderly, and individuals with limited English proficiency in submitting and acquiring Supplemental Nutrition Assistance Program (SNAP) through the New York City Human Resources Administration (HRA). NYCP is a large hunger relief organization that provides food assistance, case management services, senior food provision, nutrition education, and hygiene services. They use a holistic approach to poverty-fighting, aiming to reduce hunger and promote dignity, health, and self-sufficiency.

Requirements

A Minimum of two (2) years of experience working in Human Services or related fields is required.
Full professional proficiency level in English and Spanish is required.
A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.
Commitment to helping the communities in need and NYCP’s work and mission.
Solid computer literacy and general administrative/clerical skills.
Professional written and verbal communication skills.
Proficient with Microsoft Office Suite and Google Drive.
Experience with case management databases.
Experience with public benefits and utilizing database platforms to capture information.
Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.
Cultural sensitivity and respect when serving diverse communities.
Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.
Strong customer service and interpersonal skills.

Responsibilities

Travel to designated areas within four of NYC’s boroughs, the Bronx, Manhattan, Brooklyn, and Queens, to engage potential SNAP applicants.
Attend all mandatory training and webinars set by Hunger Solutions New York.
Establish a professional working relationship with the local Department of Social Services (DSS) or Human Resources Administration (HRA) to provide mediation as required to ensure the successful receipt of SNAP benefits.
Create and produce outreach materials to educate potentially eligible individuals about SNAP.
Engage in direct contact to educate potentially SNAP-eligible community members through community events, presentations, and tabling opportunities in the community.
Prescreen individuals and households for SNAP eligibility, providing an estimated SNAP benefit amount.
Assist potential SNAP-eligible individuals in applying for SNAP, including the gathering of required documents.
Help resolve barriers that potentially SNAP-eligible clients encounter when applying for SNAP.
Submit SNAP applications weekly through ACCESS HRA, HRA’s Mail Application & Referral Unit (MARU), and collaborate with local community-based organizations to educate them about the importance of SNAP while providing services at current partner sites.
Confidentially track client information and outcomes by entering data into all appropriate tracking tools and databases for reporting purposes.
Achieve annual program targets as assigned by Hunger Solutions New York.
Other responsibilities as assigned.