Helicopter Communication Specialist

HELISERVICE USA LLC•North Kingstown, RI

9d•$25 - $28•Onsite

About The Position

HeliService USA is seeking a detail-oriented and highly organized helicopter Communication Specialist to join our operations in Quonset, Rhode Island. In this role, you will be responsible for coordinating and monitoring all helicopter flight operations and coordinating with pilots and ground crews to ensure safe, efficient, and timely dispatching of aircraft. Key responsibilities include communicating with pilots, managing flight schedules, tracking weather conditions, and ensuring compliance with aviation regulations. The ideal candidate will have strong communication skills, is reliable, proactive, and has the ability to multitask under pressure. The ideal candidate will have a solid understanding and/or background of aviation procedures and safety protocols.

Requirements

Excellent customer service and verbal communication skills
Quick thinking and flexible to ensure task completion
Ability to manage several tasks and communications streams at once with professionalism and attention to detail.
Ability to collaborate effectively and thrive in a team-oriented environment
Ability to remain calm, focused, and professional while managing time-sensitive or rapidly changing situations
High level of accuracy when documenting, receiving, and relaying operational information
Ability to clearly, concisely, and professionally communicate critical information to pilots, crew members, customers, and internal teams
Dependable and punctual, with a strong sense of accountability and ownership
Willingness and ability to work a flexible schedule, including nights, weekends, and holidays as we are a 24/7, 365 operation
Proficient in Microsoft Office and able to quickly learn additional systems
Must meet all applicable DOT requirements, including successful completion of required background checks and pre-employment drug screening.

Nice To Haves

Previous experience in aviation, dispatch, operations, emergency communications, logistics, or a similar fast-paced environment
Familiarity with radio communications and aircraft tracking
Possess a private Pilot’s License (PPL) or Dispatcher License.
Experience with helicopter operations

Responsibilities

Effectively schedule daily flight operations to meet customer demands
Communicate directly with airborne aircraft to ensure task completion
Provide flight following and locating services to company helicopters
Interact with Customs and Border Patrol for passenger and cargo processing
Prepare statistics and data for customers, management, and flight operations
Communicate with airport operations and fuel suppliers
Proper labeling and handling of hazardous materials (HAZMAT)
Prepare customer invoices for daily flight operations
Coordinate and schedule required customer training
Intake HEMS calls and coordinate with Hospitals and other HAA facilities for the transfer of patient care.
Initiate ERP’s in the event of helicopter emergencies.