Heavy Equipment Technician - Field

Nors

38d•$53•Onsite

About The Position

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations. Ready to take the next step in your career? Your new opportunity might be right here. We are looking for a Heavy Equipment Technician - Field to join our Service team in Whitehorse, Yukon.

Requirements

Red Seal or Journeyperson Technician Certification
2-5 years related experience
Solid knowledge of equipment systems and repairs
Good communications skills with peers and supervisors
Basic knowledge of computer applications
Committed to continuous learning
Strong technical background and capable of communicating with technicians and customers regarding parts and service
Health & Safety Knowledge – OH & S rules and regulations guidelines
Heavy Equipment Technician Red Seal certification
Ability to work under pressure while maintaining a strong focus on quality service.
Ability to work in remote areas with limited access to technical support.
Ability to work in extreme weather conditions – hot, cold, raining, snowing, greasy and dusty.
Physical job with heavy lifting and carrying.
Ability to work overtime.
Ability to take vacation time.
Ability to build rapport and trust with customers.
Ability to provide information and solutions to keep customers up and running.
Ability to listen actively.

Nice To Haves

External and internal customer support with exceptional solutions.
Champion for consistently staying in the lines of safety programs and procedures.
Proficient in providing solutions to problems in a timely manner with minimal assistance.
Thrive on the challenge of troubleshooting.
Personal systems for organizing your work.

Responsibilities

Performing major diagnostics and major repairs and servicing all equipment in fleet with minimal supervision.
Providing the highest quality of service and complying with the company’s established policies and procedures.
Developing and coaching apprentices.
Collecting and examining technical information and make decisions on what is relevant in order to pinpoint issues with different equipment systems.
Providing solutions to problems in a timely manner with minimal assistance.
Troubleshooting and reading various system diagrams.
Reporting customer satisfaction, trends and other useful information to your service supervisor.
Reporting any possible leads for equipment sales to the sales team.
Developing rapport with customers and being the eyes and ears of the branch; taking opportunities to make a difference.
Performing competence analysis of apprentice technicians.
Identifying areas for apprentices to improve and provide on the job training to assist in their development.
Organizing work, ensuring you are prepared with information, parts and specialty tooling prior to attending a worksite.