Heavy Equipment Shop Technician - Journeyperson

Nors•Acheson, AB

23d•$54•Onsite

About The Position

As our Heavy Equipment Technician, you’ll play an integral role in performing major diagnostics and major repairs and servicing all equipment in the shop with minimal supervision. You are responsible for providing the highest quality of service and complying with the company’s established policies and procedures. This position will be responsible for developing and coaching apprentices.

Requirements

Red Seal or Journeyperson Technician Certification
2-5 years related experience
Solid knowledge of equipment systems and repairs
Good communications skills with peers and supervisors
Basic knowledge of computer applications
Committed to continuous learning
Strong technical background and capable of communicating with technicians and customers regarding parts and service
Health & Safety Knowledge – OH & S rules and regulations guidelines
Heavy Equipment Technician Red Seal certification
Ability to work under pressure while maintaining a strong focus on quality service.
Ability to work in remote areas with limited access to technical support.
Ability to work in extreme weather conditions – hot, cold, raining, snowing, greasy and dusty.
Physical ability for heavy lifting and carrying.
Ability to work overtime.
Ability to build rapport and trust with customers.
Ability to provide information and solutions to keep customers operational.
Detail-oriented.

Nice To Haves

External and internal customer support with exceptional solutions.
Championing safety programs and procedures.
Applying learned skills to make Nors customers' first choice.
In-depth understanding of diagnostic tools and how to access product information.
Recharging regularly and taking vacation time.

Responsibilities

Performing major diagnostics and major repairs on equipment.
Servicing all equipment in the shop with minimal supervision.
Providing the highest quality of service.
Complying with the company’s established policies and procedures.
Developing and coaching apprentices.
Collecting and examining technical information to pinpoint issues with different equipment systems.
Providing solutions to problems in a timely manner with minimal assistance.
Troubleshooting and reading various system diagrams.
Reporting customer satisfaction, trends and other useful information to your service supervisor.
Reporting any possible leads for equipment sales to the sales team.
Developing rapport with customers and being the eyes and ears of the branch.
Performing competence analysis of apprentice technicians.
Identifying areas for apprentices to improve and providing on the job training to assist in their development.
Organizing work, ensuring preparation with information, parts and specialty tooling prior to attending a worksite.