Heavy Equipment Shop Technician - Apprentice

Nors•Terrace, BC

6d•Onsite

About The Position

As a member of the Service team, the Heavy Equipment Shop Technician - Apprentice must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance. This is a full-time, permanent position.

Requirements

Highly motivated team player
Completes duties required in a professional and timely manner
Safe, effective, clean, organized and professional performance
Customer service, customer focused philosophy
Timely completion of service work
Responsible for assigned service work orders and follow-up
Proactive troubleshooting to identify machine faults
Timely and accurate diagnosis and repair
Computer connection/diagnosis with machine to identify fault codes
Effective communication with vendor (Volvo)
Accurate ordering of required parts and follow-up
Accurate and timely service report submissions
Care and maintenance of assigned service bay and tools
Effective, open and frequent communication with Supervisor
Competent in heavy equipment operation to test repairs
Responsible for return of unused parts
Manages service work/inquiries professionally and timely

Responsibilities

Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch.
Overall customer satisfaction through the timely completion of service work.
Responsible for all aspects of assigned service work orders, including but not limited to: responsible for doing work orders, any follow-up to be done.
Proactive troubleshooting in order to properly identify machine faults.
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes.
Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis.
Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; parts department help to make parts orders, depends on clients demand.
Accurate and timely service report submissions (includes time cards); After each job complete service report with all the details of the repairs made to the machine, and the time spent on the machine.
Care and maintenance of assigned service bay and tools; for the safety of everyone we clean the work area, we put away all the tools, before starting the new work.
Effective, open and frequent communication with Supervisor; allows for transparency and better communication.
Competent in heavy equipment operation to test repairs when complete.
Responsible for the return of un-used parts upon the completion of service work; we return all unused parts after the work is done, because we don't need them anymore, and we get a refund.
Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times.