Heavy Equipment Service Writer

National Equipment Dealers•Houston, TX

1d•Onsite

About The Position

NED, LLC. is a large heavy equipment dealership with over 30 years of industry experience in equipment sales, rentals, and customer support. Through mergers and acquisitions, NED, LLC. has grown through multiple acquisitions of independent heavy equipment dealerships, including Four Seasons Equipment, MAY-RHI, Earthmovers Construction Equipment, Richardson Service 1991, Inc., Grove River Machinery, and L & N Supply Company Inc. Today the company is re-branded under one unified name, NED – National Equipment Dealers. We represent some of the top brands in the industry including, Hyundai, Construction Equipment, Bell Off-Road Trucks, Manitou, Sakai, Dynapac and other products.

Requirements

5 plus years of hands-on experience in Field Service Dispatch or logistics background, preferably in heavy equipment
Proficiency in dealing in direct customer service support role.
Leadership & Teamwork: Ability to lead, motivate, and develop a team of field technicians.
Communication: Strong interpersonal and communication skills for interacting with staff, customers, and other departments.
Problem-Solving: Aptitude for quickly resolving technical and customer-related issues.
Organization: Excellent organizational skills to manage schedules, inventory, and complex operations.
Technical Knowledge: Familiarity with the specific products or services the company offers to ensure quality service.

Responsibilities

Oversee daily operations of field technicians, ensuring tasks are completed efficiently and to company standards.
Coordinate service schedules, assign work orders, and ensure optimal use of resources, including technicians, parts, and equipment.
Serve as a point of contact for customer issues and escalations, resolve conflicts, and ensure a positive customer experience.
Track team and individual performance metrics, evaluate work quality, and provide coaching and training to field staff.
Ensure technicians adhere to safety protocols, service level agreements, and company policies.
Identify opportunities to improve service delivery, implement new procedures, and leverage technology to streamline operations.
Coordinating the deployment of service technicians to various client locations.
Managing work orders, service contracts, and inventory.
Monitoring service team performance and providing feedback.
Developing training programs and guidelines for field service personnel.
Ensuring timely and efficient completion of installations, maintenance, and repair tasks.

Benefits

Tuition Assistance Program
Boot Allowance
Prescription Safety Glasses Benefits program
Added value repair incentive program
Medical, Dental, and Vision Insurance
Company-paid long term & short-term disability
Company paid life insurance
Many other programs available
Referral Program: You can earn up to $2,000 by participating in our employee referral program.
Personal/Sick/Discretionary Time Off
Vacation Time Off
Holiday Pay
Bereavement Pay
Jury Duty Pay