Heavy Equipment Product Specialist

Dobbs Equipment•Riverview, FL

6d•Onsite

About The Position

This position will be responsible to provide full support consultation and resolution directly with customers and dealers. Full support consultation may include assisting with parts, equipment delivery, technical problem resolution, classroom training, on-site training, field technical service, and other duties, as assigned. The expert will be a front facing customer position in which the development of positive impressions and relationships is critical, along with, delivering quality and timely solutions. This position directly reports to the Division Sales Manager. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects, as necessary.

Requirements

Experience with the John Deere product line and road machinery line.
Basic technical aptitude for diagnostics and repair of heavy machinery equipment.
Intellectual competencies include high intelligence, problem analysis, creativity, pragmatism.
Strong written and verbal communication skills.
Proven ability to complete work and assignments with energy and enthusiasm.
Customer orientation towards service and building relationships.
Ability to work with limited supervision and possess high personal competencies with integrity, initiative, resourcefulness, and planning.
Compatible to working extended hours, as necessary.
Knowledge of road machinery products, Deere products and applications.
Must have a valid driver’s license
Must have a mechanical background.
2-3 years of customer service background with mechanical and service experience required.
Microsoft Office including Outlook, Excel and Power Point is required.
Must have a valid driver’s license

Nice To Haves

Bilingual ability is preferred but not required.
Knowledge of hydraulics and electrical systems preferred.

Responsibilities

Lead all new machine deliveries and setup.
Assist in the day-to-day duties of working to solve customer problems and answer technical questions.
Have outstanding telephone and customer relations skills.
Maintain and nurture existing customer and dealer relationships.
Understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
Travel to customer or dealer locations to train and/or repair equipment (require overnight stays)
Inspect new equipment before delivery.
Provide technical input into revisions of manuals.
Transport truck chassis’ and/or mounted units to vendors for contracted services, as needed.
Provide on-site expertise for demonstrations, machine inspections and technical support.
Maintain a contact management type database and call log for designated territory.
Attend training and sales meetings as required to stay current with new equipment and special deals.
Provide feedback to other departments.
Adhere to the safety policies of Dobbs Equipment and the clients for whom we work.