Heavy Equipment Field Technician (310T or 421 Mechanic)

Nors•Burlington, ON

53d•Onsite

About The Position

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations. Ready to take the next step in your career? Your new opportunity might be right here. We are looking for a Heavy Equipment Field Technician (310T or 421 Mechanic) to join our Service team in Burlington. MISSION As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

Requirements

Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch; represent front line company, resolve clients problems
Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
Proactive customer contact in order to properly identify machine faults;
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes; able to interpret it
Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis; able to communicate with workers with training
Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; time cards; what have done, job safety, put all information in the system
Accurate and timely service report submissions (includes time cards); providing information on the repairs made on the machines, how long it took and information on the parts repair
Care and maintenance of assigned service vehicle and tools; to keep in good condition need to clean after work
Daily vehicle checks and CVOR log-books; checked if the vehicle is in the right conditions, and the log-books are working properly
Effective, open and frequent communication with dispatch and office; up to date; inform them of my route, if necessary, they can give me other work that is next door.
Responsible for the return of un-used parts upon the completion of field service work; once the work is completed we will return unused parts as we do not need them,
Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times; Requests are processed as quickly as possible so that the customer is not lost.
Exceptional customer service skills;
Must possess excellent written and oral communication skills;
Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
Excellent time management skills;
Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
Red seal 421A mechanic licence
Post-secondary diploma and/or relevant work experience required;
Licensed Heavy Equipment Certification/license or equivalent.

Responsibilities

Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch; represent front line company, resolve clients problems
Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
Responsible for all aspects of assigned field service calls, including but not limited to:
Proactive customer contact in order to properly identify machine faults;
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes; able to interpret it
Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis; able to communicate with workers with training
Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; time cards; what have done, job safety, put all information in the system
Accurate and timely service report submissions (includes time cards); providing information on the repairs made on the machines, how long it took and information on the parts repair
Care and maintenance of assigned service vehicle and tools; to keep in good condition need to clean after work
Daily vehicle checks and CVOR log-books; checked if the vehicle is in the right conditions, and the log-books are working properly
Effective, open and frequent communication with dispatch and office; up to date; inform them of my route, if necessary, they can give me other work that is next door.
Responsible for the return of un-used parts upon the completion of field service work; once the work is completed we will return unused parts as we do not need them,
Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times; Requests are processed as quickly as possible so that the customer is not lost.
Performs other duties as assigned