Heavy Equipment Field Service Technician

Weisiger Group•Asheville, NC

3d•Hybrid

About The Position

Carolina CAT is seeking a Heavy Equipment Field Service Technician to join their Construction team. As a family-owned company with a long history, Carolina CAT values trust, integrity, and the success of its customers and employees. They are committed to supporting their communities and making smart investments to be a trailblazing company. This role involves troubleshooting, diagnosing, and repairing customer equipment in a shop or field environment, focusing on productivity and customer satisfaction. The company emphasizes employee growth and creating a work experience that helps team members reach their full potential.

Requirements

High School Diploma or GED.
Successful completion of the level three service technician development program.
6+ years in heavy equipment, engine, or electric power generation system mechanic repair.
Knowledge of engine and equipment lines sold by the company.
Comprehensive knowledge of the application, operation, and function of Caterpillar equipment and engines.
Knowledge of the use and application of all Caterpillar diagnostic tools.
Knowledge of electrical and electronic system applications.
Knowledge of problem-solving techniques and repair options for Caterpillar machines, engines, and components.
Basic keyboarding skills.

Responsibilities

Promptly review work schedule, check equipment and supplies, and prepare for operations at the start of the shift.
Work independently with little to no supervision at times.
Determine the technical or physical status of equipment using on-board computers, service documents, and product improvement programs.
Verify findings, review gauge readings and procedures, and compare them to manufacturer specifications.
Prepare a plan to correct problems, consulting with coworkers or lead person when necessary.
Order or obtain parts from stock or send them to a special service shop for tooling or alterations.
Install, replace, rebuild, or repair parts and/or equipment in a timely manner and according to specifications.
Test the part or equipment and perform quality checks after work is complete.
Paint components and pressure wash parts and equipment when necessary.
Perform general housekeeping duties as assigned and maintain company vehicles.
Secure all equipment and machinery and complete all required paperwork at the end of the shift.
Ensure departmental compliance with all safety and contamination control guidelines.
Maintain productivity at predetermined levels.
Perform other duties as assigned.