Heavy-Duty Truck Service Writer / Fleet Service Coordinator [508]
About The Position
TCI Maintenance is looking for an experienced Heavy-Duty Truck Service Writer to join their busy fleet maintenance team. This role serves as a primary point of contact for fleet maintenance customers, coordinating preventative maintenance, inspections, and repair appointments. The Service Writer will communicate with customers regarding service schedules, equipment needs, and recommended repairs, as well as schedule outside vendors and coordinate replacement rental equipment when needed. The position involves opening, processing, updating, and closing service work orders accurately, coordinating service assignments with technicians and shop management, and reviewing completed work orders. Additionally, the role includes monitoring upcoming and overdue preventative maintenance and inspection requirements, tracking BIT inspections and opacity testing schedules, assisting with yard checks, and preparing reports. TCI is a family-owned company with a reputation for dependable transportation solutions and quality service.
Requirements
- Previous Service Writer or Service Advisor experience in a commercial truck repair, diesel maintenance, or fleet service environment.
- Strong customer service and communication skills.
- Excellent organization, multitasking, and follow-through.
- Ability to coordinate multiple service requests in a fast-paced shop.
- Strong attention to detail and accurate recordkeeping.
- Comfortable using computers, service management software, and Microsoft Excel.
- Ability to work independently while supporting a team.
Nice To Haves
- Knowledge of preventative maintenance schedules, DOT inspections, and commercial vehicle repair.
- Experience with fleet maintenance management systems, including Fusion.
- Familiarity with BIT inspections and opacity testing requirements.
- Experience coordinating repairs for commercial fleets, leasing operations, or rental equipment.
Responsibilities
- Serve as a primary point of contact for fleet maintenance customers.
- Coordinate preventative maintenance, inspections, and repair appointments.
- Communicate with customers regarding service schedules, equipment needs, and recommended repairs.
- Schedule outside vendors and coordinate replacement rental equipment when needed.
- Open, process, update, and close service work orders accurately.
- Coordinate service assignments with technicians and shop management.
- Review completed work orders and communicate additional repair needs.
- Maintain accurate service records and provide documentation to customers.
- Monitor upcoming and overdue preventative maintenance and inspection requirements.
- Track BIT inspections and opacity testing schedules using Fusion and Excel.
- Assist with yard checks and verify equipment maintenance status.
- Prepare reports, track service deadlines, and follow up on outstanding work.
Benefits
- Pay: $19.00–$24.00 per hour, depending on experience, plus quarterly incentives.
- Weekly pay with direct deposit available
- Quarterly safety incentives up to $300 when requirements are met
- Medical, dental, and vision coverage
- Employer-paid life and AD&D insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
