Heavy Cleaner

Seneca Gaming Corporation•Niagara Falls, NY

21h•Onsite

About The Position

The Heavy Cleaner will be responsible for the cleanliness of all public areas and non-public areas according to casino standards. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. The company is committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC. They believe by prioritizing the well-being of their team members and guests, they will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. They are dedicated to providing the best place to work and play, reflected in their BEST Service Standards and by preparing team members by incorporating their values in the BEST 8 hours of the day.

Requirements

Must be 18 years of age or older upon employment.
Must be familiar with proper use of all cleaning equipment and chemicals.
Knowledge in the operation of cleaning machines such as buffers, burnishers, carpet cleaning machines, escalator cleaning machines and other miscellaneous cleaning equipment.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino.
The employee is also required to climb or balance; stoop, kneel, crouch or crawl.
Job will require heavy lifting.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

High school diploma or its equivalency preferred.
Previous customer service experience preferred.
Previous housekeeping experiences a plus.

Responsibilities

Maintain the cleanliness of the casino, hotel lobby, spa/salon, back of house and restaurants.
Operate cleaning machines such as buffers, burnishers, carpet cleaning machines, escalator cleaning machines and other miscellaneous cleaning equipment to ensure consistent cleanliness.
Carry out individual assignments as well as working with a group.
Work with various cleaning chemicals.
Assist in other projects, as directed.
Complete light cleaning tasks such as restroom and floor attendants as needed.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
Understand and comply with all information security policies and procedures at all times.
Provide exceptional 4 Diamond customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.