Heating Service Technician

Irving Oil

10d•Hybrid

About The Position

As a Heating Service Technician, you will complete jobs requested by our customers and solve their issues through diagnostic troubleshooting, performing routine maintenance on their existing systems and installing new equipment. Your goal is to provide excellent customer service, ensuring the systems you are working on are safe and operating properly as well as completing your work in a timely and effective manner. Your success is dependent on the quality of work you complete and the satisfaction of our customers’ needs. Kindly note that occasional travel may be required. Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.

Requirements

Knowledge of wiring, plumbing and some air conditioning is required
Strong communication skills, both written and verbal, and interpersonal skills.
High customer service focus
Technical/mechanical aptitude required
Produces outcomes that demonstrate an understanding of financial impacts
Ability to work efficiently and safely
Gas Technician license or Oil license is required
Diploma / Certification

Nice To Haves

dual licensing (Oil and Gas) is an asset

Responsibilities

Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues.
Responsible for responding to customers’ needs within established guidelines
Diagnose and solve complex system problems by completing steps required during inspection, including checking gas flow, thermostats, heat flow, and insulation etc
Analyze existing processes and make recommendations for improve them, using best practices and previous experience
Provide consultative services within defined area.
Participate in projects and may lead a stream of work within a project.
Mitigates risk by identifying potential threats
Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely
Demonstrate an understanding of our products and services and area's impact on other parts of organization to support operations within Residential & Commercial Energy Services and our customers
Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members
Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc
Understand the requirements of the job and work independently with a minimal degree of supervision.
Take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example

Benefits

Safety training and all equipment provided
Structured rotational schedule, home after each shift
annual bonus plan
pension plan
Sign-On Bonus
Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
annual wellness allowance
paid personal care days
24/7 Employee & Family Assistance Program
paid volunteer day
company volunteer opportunities
donation matching program