HEAT Intake Assistant
Utah Community Action•Salt Lake City, UT
•Onsite
About The Position
Utah Community Action is looking for a HEAT Intake Assistant to serve as the primary point of contact for their utility assistance programs. This role is an opportunity to support individuals and families through challenging moments with compassion, professionalism, and purpose, using a trauma-informed, client-centered approach.
Requirements
- High School Diploma or GED
- Microsoft Office proficiency
Nice To Haves
- Associate's or Bachelor's Degree
- Bilingual skills
- Office assistant or administrative experience
Responsibilities
- Answering incoming calls, voicemails, and emails related to utility assistance
- Welcoming and assisting walk-in clients with care and respect
- Educating clients about Utah Community Action utility assistance programs and eligibility
- Conducting initial screenings and processing applications
- Gathering documentation and scheduling appointments
- Referring clients to additional community resources to meet their needs
- Participating in outreach efforts (occasionally outside regular business hours)
Benefits
- Medical, Dental, and Vision Insurance
- HSA with up to $2,500 match + Telehealth access
- 401(k) with 5% company match
- 11 Paid Holidays + Paid Winter Break (Christmas-New Year's)
- 192 PTO hours annually + Weekly Paid Self-Care Hour
- Life & Disability Insurance, EAP, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
