Heartwap Outreach Coordinator

Self Help•Brockton, MA

5d•Onsite

About The Position

Self Help Inc. is currently looking for a HEARTWAP Outreach Coordinator to join our team. Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across Southeastern Massachusetts. The AMP/WAP Outreach Coordinator assists clients and potential clients in obtaining services that help improve their home energy efficiency that include electrical energy audits, light bulb and appliance upgrades to help save clients on their electric bills. Weatherization programs that improve insulation and weatherproofing to help clients save on their heating bills. The position is office based and the Outreach Coordinator will have direct contact with clients served by Self Help Inc. in various programs funded or administered through the Executive Office of Health and Human Services or by the public utilities.

Requirements

Must pass a criminal background check and other required requirements
Valid driver's license and reliable transportation is required
Maintains a valid driver’s license, reliable transportation and ability to meet insurance standards
Ability to communicate technical terms to a diverse client base
Strong computer skills, Microsoft Office and Sales Force experience a plus.
Ability to calculate dimensions, area and volume
Commitment to working with people of different backgrounds and income levels
Ability to ascend and descend stairs
Ability to work in sitting for extended periods of time
Ability to lift 10 lbs. frequently and up to 35 lbs occasionally
High School or GED is required
1-2 years of relevant experience

Nice To Haves

Associates degree in a related field such as marketing, communications or public relations

Responsibilities

Serve as a primary point of contact for clients requesting services.
Monitors the referrals from the Statewide Call Center and updates the database.
Engage all clients by understanding and addressing their needs whether within or outside the scope of services provided.
Coordinating pre-authorization paperwork with clients
Screens clients for available services and services already provided
Preparing electronic files for upcoming audits
Scheduling appointments for various inspections
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funding source requirements
Prepares referrals for heating system and heat pump eligible clients
Completes required documentation and submit to Director in a timely manner
Maintain program records according to established standards
Ensure compliance with program/department, agency and /or funding source requirements, as well as Self Help Inc. policies and procedures
Schedules other appointments as necessary
Attend and participate in engagement team meeting as requested and communicate effectively with clients and staff in other areas