Heart Center ICU Unit Clerk

Memorial Hermann Health System

2d•Onsite

About The Position

Provides clerical support on a patient care unit by preparing charts, forms and menu requests and other routine clerical duties related to patient admission, discharge, and administrative matters. Also performs reception duties, answering telephones, relaying messages, and contacting patient’s family and physicians when requested. The Unit Clerk will manage the front of the ICU, patient assignment books, ordering/stocking supplies, and orienting patient families on unit rules. They will work alongside another Unit Clerk. We are interested in someone with medical/hospital experience, proactive, and high customer service skills.

Requirements

High School Diploma preferred
One (1) year extensive public contact/customer service experience
Additional one (1) year clerical/administrative support experience
Ability to perform clerical duties using a personal computer; knowledge of filing, forms completion, and record-keeping
Demonstrated working knowledge of medical terminology
Ability to understand verbal and written instruction and communicate clearly and effectively with hospital staff in face-to-face encounters and by telephone
Ability to assimilate information verbally and in writing in order to compose written correspondence; strong command of the English language
Strong organizational ability
Working knowledge of medical terminology
Strong customer service management skills

Nice To Haves

Medical/hospital experience
Proactive
High customer service skills

Responsibilities

Supports and maintains a variety of non-clinical and ancillary services of assigned patient care units including, but not limited to environmental services, maintenance, central supplies, food/nutrition, and related unit support functions.
Monitors inventory of office supplies; greets visitors, answers telephones and patient intercoms, relays messages or requests to appropriate personnel.
Distributes and posts daily schedule of cases for designated area; compiles statistics and data for reporting purposes and maintains census reports.
Assembles/disassembles patient records and admit packs, checking charts for completion.
Receives physicians and visitors on the unit to create an environment of service; identifies, acknowledges, and responds to patient, physician, staff needs; manages patient call light process, ensuring patient needs are met.
Ensures appropriate patient flow by admitting/transferring/discharging patient in computer system and notifying appropriate personnel of patient status.
Places patient descriptors on room doors; arranges for transportation/assists in transporting patients to other departments, as assigned.
Schedules patient testing, delivers specimens to lab; receives STAT lab results and posts in the patient record; assists in ordering and serving patient meals, transporting patients, and performing indirect patient care duties at a competent level and according to the needs of the patient population served.
Prepares, fills, and reconciles supply orders; enters charges for services and supplies into computer system for patient record; performs inventory; orders office supplies.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.