Hearings Support Clerk

City of New York • New York, NY

1d

About The Position

The Office of Administrative Trials and Hearings (OATH), the City of New York’s central, independent administrative law court, is seeking two Community Associates to work in its Clerk’s Office as Hearing Support Clerks. The role supports members of the community who come to OATH seeking documents or information about how to proceed with summonses they have received. Duties include case intake, processing, and calendaring, and helping the public understand the adjudication process and access hearings or other services efficiently.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described; or equivalent education and/or experience.

Responsibilities

• Serve as a liaison between OATH and community members seeking information about summonses, to schedule hearings, or to pay fines.
• Respond to community inquiries and concerns.
• Ensure that community members appearing in person or remotely by telephone or email understand the adjudication process.
• Investigate and attempt to resolve complaints from members of the public appearing before OATH.
• Process cases in a timely manner to minimize wait times for the public.
• Review and confirm information provided to people issued summonses, ensuring it is accurate and that they understand what they need to do.
• Assist with all aspects of efficient case processing when members of the public appear for hearings, supporting timely access to justice.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED