Hearings Support Clerk

City of New York • New York, NY

3d • $44,545 - $51,227

About The Position

The New York City Office of Administrative Trials and Hearings (OATH) is seeking two Community Associates to serve as Hearing Support Clerks in its Clerk’s Office. The role supports members of the community who visit or contact OATH for documents or information about summonses, hearing scheduling, and fine payments. The clerk helps ensure that members of the public understand the adjudication process and that cases are handled accurately and efficiently.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described; or equivalent education and/or experience.

Responsibilities

• Perform intake, processing, and calendaring of cases.
• Serve as a liaison between OATH and community members seeking information about summonses, hearing scheduling, or paying fines.
• Respond to community inquiries and concerns.
• Explain the adjudication process to members of the public appearing in person or contacting OATH by telephone or email.
• Investigate and attempt to resolve complaints from members of the public appearing before OATH.
• Process cases in a timely manner to minimize public wait times.
• Review and confirm that accurate information is provided to people who have received summonses, so they understand what actions they need to take.
• Assist with all aspects of efficient case processing when members of the public appear for hearings, supporting timely access to justice.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED