Hearings Assistant

TX-HHSC-DSHS-DFPS•Fort Worth, TX

2d•$2,953 - $4,008•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. This position is for an Administrative Assistant in the Fair and Fraud Hearings Department. Fair and Fraud Hearings is one of three departments in the Appeals Division of the Office of Chief Counsel (OCC). The Texas Health and Human Services Fair and Fraud Hearings department is seeking an administrative assistant. This position provides administrative support to Fair and Fraud Hearings staff. The individual hired will work at the assigned office location (1501 Circle Drive, Fort Worth) certain days of the week and, after training is successfully completed, may request to telework the other days of the week. Work includes, but is not limited to, responding to inquiries from external and internal partners, gathering and providing information on the hearings process, preparing notices, scheduling appointments, receiving, organizing and uploading evidence, processing incoming and outgoing mail, scanning documents, making copies, creating reports, redacting documents, retrieving data and recordings, and completing other duties as assigned by the Manager. The administrative assistant may assist with calling in for hearings and processing dismissals and withdrawals.

Requirements

Knowledge of office practices and administrative procedures.
Knowledge of Microsoft suite to include Word, Outlook, Teams and PowerPoint.
Knowledge of Business English, including spelling, grammar, and punctuation.
Skill in the use of standard office equipment and software.
Skill in time management and completing projects accurately and on time.
Skill in prioritizing projects.
Skill in collaborating with others in a professional manner.
Ability to compose correspondence, summaries, and other documents or reports.
Ability to proof and/or edit documents.
Ability to follow oral and written instructions.
Ability to work independently.
Ability to answer telephone calls and emails in a professional manner and communicate information clearly and effectively to a wide variety of parties.
Ability to implement administrative systems and procedures and to interpret rules, regulations, policies, and procedures.
Graduation from a standard senior high school or equivalent.

Nice To Haves

Experience in clerical or administrative support work is preferred.
Experience in MS Word, Outlook, TEAMS, PowerPoint and/or Excel is preferred.
Experience working with State Portal and TIERS is preferred.
Experience with special projects, assignments, and managing multiple tasks with deadlines is preferred.
Bilingual in English and Spanish is preferred, but not required.

Responsibilities

Responding to inquiries from external and internal partners.
Communicating effectively with staff, appellants, and legal representatives to gather and convey information regarding the hearings process.
Complete data entry and upload documents into computer databases including the State Portal, TIERS, and Excel.
Sorting and distributing mail and correspondence (includes faxing, copying).
Receipt of and processing of Petitions for Hearing (receipt, checking for accuracy, scheduling, and sending appointment notices).
Producing statistical reports using Microsoft Office software.
Attends work on a regular and predictable schedule in accordance with agency leave policy.