Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Apple Valley, MN

112d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser in meeting goals and carrying out daily duties at a Sam’s Club Hearing Aid Center. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and helps grow the business through community outreach and customer relationship building. The position is based on-site in Apple Valley, Minnesota. Although based in the Hearing Aid Center, the ambassador spends 95% of the time walking and working throughout the club, engaging members and setting up hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience scheduling patient or customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of Hearing Aid Center products and services.
• Prepare members for a full hearing test and full hearing-aid purchase when interacting with them.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in non-hearing-aid product sales.
• Learn to use the handheld screener, when permitted by state regulations, as a tool to identify qualified leads.
• When necessary, call previously tested members, whether or not they made a purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center at Sam’s Club events, Hearing Aid Center events, and potentially external marketing events.
• Walk and work throughout the club to engage members and schedule tests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED