Hearing Ambassador (Patient Care Coordinator)
About The Position
NationsBenefits is a rapidly growing company in the healthcare fintech sector, specializing in supplemental benefits, flex cards, and member engagement solutions. They collaborate with managed care organizations to offer innovative healthcare solutions that enhance growth, improve outcomes, and reduce costs. Their offerings include supplemental benefits, fintech payment platforms, and member engagement tools designed to help health plans provide high-quality benefits that address social determinants of health, thereby improving member health and satisfaction. The company boasts a compliance-focused infrastructure, proprietary technology, and a premier service model, enabling health plan partners to deliver value-based care to millions. NationsBenefits fosters a rewarding work environment that attracts top talent and encourages associates to provide excellent service. They aim to positively transform the healthcare industry and offer internal career advancement opportunities across their US, South America, and India locations. The Hearing Ambassador role supports the licensed dispenser in achieving their goals and daily tasks. This position involves engaging customers, addressing hearing health needs, educating individuals on hearing wellness, scheduling appointments, and contributing to growth through community outreach and customer relationship management. The role is based on-site at a Sam's Club Hearing Aid Center in Kansas City, MO.
Requirements
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
Responsibilities
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Set the stage for full test, and full boat purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
- Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
- A 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
- Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
- Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
