Hearing Ambassador (Patient Care Coordinator)
About The Position
NationsBenefits is a rapidly growing company in the healthcare fintech sector, specializing in supplemental benefits, flex cards, and member engagement solutions. They collaborate with managed care organizations to offer innovative healthcare solutions that enhance growth, improve outcomes, and reduce costs. Their offerings include supplemental benefits, fintech payment platforms, and member engagement tools designed to address social determinants of health and boost member satisfaction and health outcomes. The company boasts a compliance-focused infrastructure, proprietary technology, and a strong service model, enabling health plans to provide high-quality, value-based care to millions. NationsBenefits fosters a supportive work environment that encourages career advancement within its US, South America, and India locations, aiming to positively transform the healthcare industry. The Hearing Ambassador plays a crucial role in supporting the licensed dispenser's daily duties and achieving goals. This position involves customer engagement, addressing hearing health needs, educating individuals on hearing wellness, scheduling appointments, and contributing to business growth through community outreach and customer relationship management.
Requirements
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
Responsibilities
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Set the stage for full test, and full boat purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
- Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
- A 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
- Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
- Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
