Hearing Aid Specialist

Amplifon • Phoenix, AZ

1d • Onsite

About The Position

We are seeking a Hearing Care Professional who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career. In this role, you will lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer service.

Requirements

• Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
• 1+ year of training or related experience as a Hearing Instrument Specialist.
• Proficiency in Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong dedication to high-quality service.
• Confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivated by a purpose-driven environment and a desire to help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers on the effects of hearing loss.
• Guide customers through device fittings and demonstrations while educating them on the importance of hearing health.
• Provide quality after-care services and offer personalized consultations to fit unique customer needs and lifestyles.
• Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to ensure a high-quality customer experience, effective schedule management, and smooth store operations.
• Maintain data accuracy and privacy by managing customer records in compliance with all protected healthcare data regulations.
• Drive local engagement by supporting marketing initiatives and managing special events to promote hearing health awareness.
• Stay current on industry trends and maintain professional credentials through continuous education.

Benefits

• Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Access to our Wellness Hub and Employee Assistance Program (EAP).
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees