Hearing Aid Specialist

Amplifon•Oakdale, MN

1d•Onsite

About The Position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Licensed Hearing Aid Specialists. The company is seeking passionate, driven individuals committed to making a difference by helping people rediscover all the emotions of sound. For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, they have developed a deep understanding of how to care for customer needs and take pride in improving every customer's quality of life. Through the Miracle-Ear Foundation, they give back to the local communities they serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows them to deliver on their promise of helping millions of diverse customers rediscover all the emotions of sound. Their parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide. Amplifon has been honored as a "Top Employer 2025" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

Requirements

Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist
1+ year training or related experience as a Hearing Instrument Specialist
Current knowledge of hearing aid devices and technology
Experience in a customer facing role, dedicated to providing high quality customer service
Confident, attentive, empathetic, and solution oriented
Computer proficiency in Microsoft Office, Windows, CRM, and POS Systems

Responsibilities

Manage the customer journey
Administer comprehensive hearing evaluations, educating on the effects of hearing loss, and providing quality after-care services
Offer personalized customer consultations on hearing solutions to fit every unique need and lifestyle
Guide the customer through device fitting and demonstration, while educating them on the importance of hearing health
Promote hearing health awareness and integrity
Ensure data accuracy and privacy by maintaining customer records and compliance with all protected customer healthcare data
Stay current on industry trends and maintain professional credentials through continuous education
Lead sales of hearing aids and accessories
Contribute to individual and office revenue goals
Drive local engagement by supporting marketing initiatives and managing special events
Partner with the Front Office Associate to ensure a seamless customer experience, effective schedule management and store operations