TEMPORARY, HEAP Support Specialist

The Opportunity Alliance • South Portland, ME

3d • Onsite

About The Position

The HEAP Support Specialist plays a vital administrative support role within the Home Energy Assistance Program (HEAP), helping eligible homeowners and renters access heating assistance services. Serving as a combination of Receptionist and Intake Specialist, this position is responsible for managing client interactions, coordinating intake and application processes, maintaining accurate program records, and providing technical and administrative support throughout the delivery of services. The HEAP Support Specialist contributes to The Opportunity Alliance's mission by ensuring efficient program operations, delivering exceptional customer service, and supporting clients from initial contact through receipt of benefits, helping Maine households stay safe and warm during the heating season.

Requirements

• High school diploma or equivalent required and/or 5 years demonstrated experience in a clerical or administrative position.
• Strong oral, written and organizational skills
• Ability to comprehend and incorporate program manuals, regulations, rules and guidelines.
• Ability to respond within fast paced environment, and to fulfill multiple and concurrent administrative functions.
• Ability to deal with confidential matters and maintain confidential files, to interact appropriately and with discretion.
• Demonstrated proficiency in Microsoft Office, Outlook, Word and Excel.
• Ability to operate photocopier, facsimile, and multi-line telephone.
• Must be able to successfully pass a criminal background, child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Must be able to exert moderate physical effort with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and, lifting and carrying materials weighing up to 25 pounds.

Nice To Haves

• 1+ year of experience in an office setting where client contact was a responsibility preferred.

Responsibilities

• Managing client interactions
• Coordinating intake and application processes
• Maintaining accurate program records
• Providing technical and administrative support throughout the delivery of services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED