Healthy Families Program Manager

Catholic Charities Archdiocese of Boston•Boston, MA

4h•Hybrid

About The Position

The Program Manager is responsible for the management of the Healthy Families program and the supervision and oversight of employees, program budget, program development, and planning and compliance reports for the Children’s Trust.

Requirements

MSW or master's degree in public health or human services administration or fields relating to working with children and families or a bachelor’s degree in these fields with 3 years relevant experience or less than a bachelor’s degree but commensurate Healthy Families Massachusetts or Healthy Families America.
A minimum of 3 years management and supervisory experience.
Experience in quality management.
Proficient writing and editing skills with attention to detail.
Strong typing skills.
Good communication and presentation skills.
The ability to motivate others; able to lead by example; and problem solving.
Willingness to engage in building reflective practice. Capacity for introspection, ability to communicate awareness to self in relation to others.
An ability to establish trusting relationships.
Acceptance of individual differences.
A solid understanding of and experience in managing diverse staff with humility.
Administrative experience in human service or related field including experience in quality assurance and continuous quality improvement.
Knowledge of infant and child development and parent-child attachment.
Knowledge of parent-infant health.
Knowledge of the dynamics of child abuse and neglect.
Experience and humility in supporting culturally diverse families, children, and communities, with a strength-based and family-centered lens.
Experience in home visiting with a strong background in early childhood prevention services.
Recognizes the value of supervision.
Knowledge of infant and child development and parent-child attachment; experience with family/participant services that embrace the concepts of family-centered and strength-based service provision.
Knowledge of working with a trauma informed approach and the dynamics of child abuse and neglect.
Experience providing services to culturally diverse communities/families/participants.
Ability to work early mornings, evenings and weekends as needed.
Ability to navigate stairs in residences without elevator access.
Experience with Microsoft Office Suite and Outlook.
A valid driver’s license and reliable vehicle for local work-related travel.

Nice To Haves

Reflective supervision preferred.
Experience in home visiting preferred.
Infant Mental Health Endorsement preferred.

Responsibilities

Maintain personal and professional confidentiality and boundaries at all times.
Direct the employees and functions of the Healthy Families MA program. This includes the assignment of referrals to Healthy Family Home Visitors.
Interview, hire and assure all employees receive required agency orientation.
Supervise Home Visiting Supervisors, Service Coordinator and Home Visitors, as necessary and appropriate.
Assure all employees receive the required training and supervision in accordance with contract approved guidelines.
Provide performance feedback to employees. Complete annual performance appraisal plans for employees and mentor employees for performance.
Administer performance plans as needed and consult with the local director and Human Resources for termination decisions.
Approve requests for time off in accordance with program needs and approve employee timesheets.
Assure compliance with and develop program policies consistent with Healthy Families America (HFA)Best Practice Standards, Healthy Families Massachusetts (HFM)and agency policies/procedures.
Supervise the record and data collection system according to HFM, and agency guidelines. Oversee team meetings and facilitate leadership meetings as necessary.
Complete required reports and assist with budget management and billing for both programs. Consult with the local director and Controller as needed.
Responsible for implementing continuous quality assurance improvement activities including employee and participant satisfaction surveys, analysis and response to quarterly and annual reports for Children’s Trust, completion of bi-annual program reviews and the self-study for national accreditation.
Prepare and submit grants on a timely basis as related to any continued funding. Work with Grants Department employees as needed.
Available for employee and client crisis intervention with timely response.
Oversee the implementation of the Piccolo Parent Child Interaction Rating Tool and conduct annual Parent Child Assessments on program participants.
Accompany employees on client home visits as needed and provide home visit coverage during employee absences.
Represent the programs in the community in a professional manner.
Facilitate Community Advisory Board meetings.
Perform work in an office environment with the use of office equipment and in homes with clients as needed.
Attend meetings and training courses as required.
Local and travel throughout the state as required.
Other related responsibilities as required.